Privacy Policy

This Privacy Policy ("Policy") describes how 1mjudi ("the Company", "we", "us", "our") — the operator of the online gaming and sports betting platform at 1mjudi.cam ("the Platform") — collects, processes, stores, and protects the personal data of individuals ("you", "the User", "the Player") who access or use the Platform.

1mjudi is committed to protecting the privacy and confidentiality of all personal information entrusted to us. This Policy has been drafted in accordance with applicable data protection principles and reflects the standards we hold ourselves to in safeguarding your information.

By creating an account, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform immediately.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly.
• "Processing" means any operation or set of operations performed on personal data, including collection, storage, use, disclosure, or deletion.
• "Data Controller" means 1mjudi, the entity that determines the purposes and means by which personal data is processed.
• "Data Processor" means any third party that processes personal data on behalf of 1mjudi under a contractual arrangement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their personal data.
• "Cookies" means small text files placed on your device by the Platform to facilitate session management, preference storage, and analytics.
• "KYC" means Know Your Customer — the identity verification process used to confirm a Player's identity and comply with anti-money-laundering obligations.
• "AML" means Anti-Money Laundering — the legal and regulatory framework that requires us to monitor and report certain financial transactions.

1mjudi collects personal data from Players and users in the following categories. We collect only the data that is necessary for the purposes described in this Policy.

We do not collect special category data (such as health, religious, or biometric data) unless you voluntarily provide it in connection with a responsible gambling request or a support enquiry.

We collect your personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, submitting a withdrawal request, or contacting customer support.
• Automated technical collection: Data gathered automatically when you access the Platform, including your IP address, device identifiers, browser type, and session data through cookies and similar tracking technologies.
• Payment providers: Transaction confirmation and payment method details relayed to us by third-party payment processors such as DuitNow, FPX, Maybank, CIMB, and e-wallet providers operating in Malaysia.
• Identity verification partners: During KYC processes, third-party verification services may share identity check results with us.
• Support interactions: Records of your communications with our support team via live chat, email, or WhatsApp.

1mjudi processes your personal data for the following specific purposes:

• Account administration: Creating, managing, and maintaining your player account, including authentication and access control.
• Service delivery: Enabling you to deposit funds, place bets, participate in casino games, and withdraw winnings through the Platform.
• Identity and age verification: Confirming that you are who you say you are, and that you meet the minimum age requirement of 21 years, in compliance with our Terms & Conditions.
• Financial processing: Processing deposits and withdrawals via Malaysian payment methods, reconciling transactions, and maintaining accurate financial records.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other malicious conduct.
• Regulatory compliance: Meeting our obligations under applicable anti-money-laundering (AML) legislation and cooperating with lawful regulatory or law enforcement requests.
• Responsible gambling: Monitoring gaming patterns that may indicate problem gambling and administering self-exclusion, deposit limit, and session control tools.
• Customer support: Responding to your queries, complaints, and account-related requests in English, Bahasa Melayu, and Chinese.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game selection, and the overall user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and updates — subject to your communication preferences and consent where required.

Each processing activity carried out by 1mjudi is grounded in one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement and Terms & Conditions — including account management, transaction processing, and withdrawal handling.
• Legal obligation: Processing necessary to comply with applicable laws — including AML obligations, age verification requirements, and responses to lawful regulatory or judicial requests.
• Legitimate interests: Processing carried out in pursuit of 1mjudi's legitimate business interests — including fraud prevention, platform security, responsible gambling monitoring, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given consent — primarily for direct marketing communications. You may withdraw consent at any time by adjusting your notification preferences or contacting our support team.

1mjudi does not sell your personal data to third parties. We share your data only where it is necessary to deliver our services or meet our legal obligations, and only with entities that are contractually bound to protect it appropriately.

Categories of recipients with whom your data may be shared include:

• Payment processors: Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong, RHB), DuitNow, FPX, and e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay) — for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify the identity, age, and address of Players as part of our KYC process.
• Game software providers: Licensed and audited game suppliers whose software is integrated into the Platform. These providers may receive session data necessary for game integrity and RTP auditing.
• Customer support platforms: Service providers operating our live chat and ticketing infrastructure, who process support interaction data on our behalf.
• Fraud detection and AML services: Specialist providers that assist in identifying suspicious activity and meeting anti-money-laundering compliance obligations.
• Regulatory and law enforcement authorities: Where we are required by law, court order, or regulatory direction to disclose personal data, we will do so to the extent strictly required and will notify you where legally permissible.

1mjudi retains your personal data for as long as it is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:

• Active accounts: Personal data is retained for the full duration of your account relationship with 1mjudi, plus a post-closure retention period.
• Closed accounts: Following account closure, we retain identity and financial records for a minimum of five (5) years to comply with AML and financial record-keeping obligations.
• Transaction records: Individual deposit and withdrawal records are retained for at least five (5) years from the date of the transaction.
• Support communications: Live chat transcripts and email records are retained for two (2) years from the date of the interaction.
• Marketing consent records: Records of your consent or opt-out preferences are retained for as long as the account remains open or for five years following closure, whichever is later.

Upon the expiry of the relevant retention period, data will be securely deleted or anonymised such that it can no longer be associated with any individual.

1mjudi implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the Platform — the same standard used by Malaysia's major banking institutions.
• Encrypted storage for sensitive data fields, including financial information and identity documents, using industry-standard encryption algorithms at rest.
• Access controls: Strict role-based access controls limiting internal access to personal data to authorised personnel who require it for their specific job function.
• Penetration testing and security audits conducted periodically by independent security professionals to identify and remediate vulnerabilities.
• Incident response procedures: A documented process for identifying, containing, and reporting data security incidents in a timely manner.

Notwithstanding these measures, no internet-based transmission is entirely risk-free. You are responsible for maintaining the security of your account credentials and should contact us immediately if you suspect any unauthorised access to your account.

1mjudi uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how the Platform is used. The following types of cookies are used:

• Strictly necessary cookies: Required for core Platform functionality, including session management and authentication. These cannot be disabled without affecting your ability to use the Platform.
• Functional cookies: Used to remember your preferences — such as language settings, preferred payment method, and notification preferences — so you do not need to re-enter them on each visit.
• Analytical cookies: Used in aggregate, anonymised form to understand how Players navigate the Platform, which features they use most, and where technical issues occur. This data informs Platform improvements.
• Security cookies: Used to support fraud detection and account security measures, including flagging unusual login patterns.

You may manage cookie preferences through your browser settings. Disabling certain cookies may limit your access to some features of the Platform. Strictly necessary cookies cannot be disabled as they are essential to basic Platform operation.

You hold specific rights in relation to your personal data held by 1mjudi. The following rights are available to all registered Players. To exercise any of these rights, contact us via live chat or at support@1mjudi.cam.

We will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, with notice provided to you. Note that certain rights may be limited where we are required to retain or process data to comply with legal obligations — for example, AML record-keeping requirements.

The 1mjudi Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from persons under the age of 21.

Where we have reason to believe that a registered account is held by a person under the age of 21, we will suspend the account immediately, conduct an investigation, and — if the suspicion is confirmed — permanently close the account and delete or anonymise the associated personal data to the extent permitted by law.

If you believe that a minor has registered an account on 1mjudi, please notify us immediately via live chat or email so that we can take prompt action.

In the course of operating the Platform, your personal data may be processed by service providers or system infrastructure located outside of Malaysia. Where such transfers occur, 1mjudi takes appropriate steps to ensure that your data continues to receive an adequate level of protection, including:

• Entering into data processing agreements with third-party processors that impose equivalent data protection obligations.
• Using service providers that maintain recognised security certifications (such as ISO 27001) where applicable.
• Limiting the scope of data shared with overseas processors to the minimum necessary for the specific service they provide.

By using the 1mjudi Platform, you acknowledge and consent to the transfer of your personal data as described in this clause, on the understanding that appropriate safeguards are in place.

1mjudi reserves the right to amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered Players via email or via a notice on the Platform.

Your continued use of the Platform after any amendment has been published constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

We recommend reviewing this Policy periodically to remain informed about how 1mjudi protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the 1mjudi data team through any of the following channels:

• Live Chat: Available 24/7 directly on the Platform. Average response time: 3–5 minutes.
• Email: support@1mjudi.cam — please include "Privacy Request" in your subject line for faster routing.
• Response Commitment: We aim to acknowledge all privacy-related requests within 3 business days and provide a full response within 30 days.

Our support team is able to assist in English, Bahasa Melayu, and Chinese, serving players across Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and the rest of Malaysia.